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Frequently Asked Questions

Welcome to our FAQ section! Here you'll find answers to the most common questions we receive. If you can't find what you're looking for, please don't hesitate to contact us for more information.

As a practitioner, how can I join Journey?

Practitioners interested in joining Journey can start by creating a profile and fill in the signing-up form. You will then be asked to chose from our membership plans and start completing your profile. Please note that your profile will not be made public until our team reviews your application. Once your information is approved, your profile will be made public.

As a Practitioner, how do I decide whether to accept a client?

When a client matches with you and initiates contact, you'll receive a message in your private inbox, allowing you to begin communication. The decision to accept a client is yours, which can involve an initial phone call or an assessment session — some practitioners may even operate a waiting list; which can all be communicated to the client in this initial email.

Can clients leave reviews or feedback for practitioners?

Yes, clients have the opportunity to leave reviews and feedback for practitioners they’ve engaged with through Journey. This helps other clients make informed decisions and have more trust in us through the process.

Do clients make payments directly to me?

Yes, clients pay you directly. Journey does not intervene in the payment process. This keeps the financial transactions personal and straightforward between you and the client.

Do I conduct my sessions on the platform and if yes, how?

Journey functions as an advertising platform that facilitates the matching process between clients and practitioners; it does not host sessions. Practitioners offer their services independently and manage their own session bookings, and will need to coordinate session bookings directly with the client.

How can I inform clients if my schedule is fully booked?

If you’re unable to take new clients due to a full schedule, you can inform clients and offer to add them to a waiting list if they're willing. Additionally, Journey allows you to pause your profile when your calendar is full and reactivate it when you are ready to accept new clients.

How does Journey ensure the quality of practitioners on the platform?

Journey is committed to maintaining a high standard of quality among the practitioners on our platform. All practitioners are required to meet certain qualifications and are vetted before being listed.

What is the timeframe for scheduling an appointment once a client is referred to me?

Scheduling is based on your availability. If you’re booked for the upcoming weeks, you can inform the client and suggest a later date. While Journey advises clients that practitioners typically respond within 24 to 72 hours, there is no specific timeframe provided for when appointments must be scheduled. Please note that a client may have contacted two or more other practitioner.

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